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Refix Plan
No hidden or fixed costs!
per Successfully Removed Review
*Prices are exclusive of any taxes in your country
Analyzing Reviews in 15+ Marketplaces currently. Including US, CA, MX, DE, FR, IT, ES and more
Weekly Check for New Negative Reviews
Recommended List of ASINs for Removal based on Weighted Average
Dashboard for Successfully Removed Reviews
Priority Support
Buybox Analysis and Warning when Suppressed
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Your questions, answered
Get answers to commonly asked questions.
Why Should I Use Refix?
We provide a truly unique service: By combining advanced AI with the expertise of highly specialized lawyers, we make legal work more efficient, giving you transparent and predictable access to professional legal support. Our fee is 100% success-based – you only pay if we succeed.
Is this service in accordance with Amazon TOS?
We operate in full compliance with the law: Every removal request is based on Amazon’s own policies or applicable German legal standards. Our partner law firm carefully reviews each individual case before submission.
Do You Need Access To My Account?
No. We only work with publicly available review data. However, our partner law firm requires a power of attorney in order to communicate directly with Amazon.
How Many Reviews Will You Remove From My Listing?
The outcome always depends on the individual case. On average, however, we are able to remove 60–70% of all negative reviews.
How long will it take to remove the reviews?
We analyze all reviews within 48 hours and immediately submit the removal requests to our partner law firm. Amazon usually responds within 5–7 days; in more complex cases it can take up to 30 days. Overall, you should expect the process to take around 2–4 weeks. During this time, we continuously monitor every deadline and automatically escalate if delays occur.
How is the pricing structured?
We charge no monthly fees and no fixed costs – you only pay for successful removals. Our pricing starts at €169 per review removed. With our transparent volume-based pricing, the more reviews you submit, the lower the cost per removal becomes. This ensures that your expenses remain predictable and fair at all times. Find out more about our pricing here.